When you have a compatible Mac and the macOS Big Sur download completes, but there’s no prompt for the installation to continue, then search in your Mac’s application folder for a file called 'Install macOS 11'.
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If your macOS Big Sur problem is in installing the operating system, first make sure you check out our how to download and install macOS Big Sur guide, which will take you through the steps you need to take to safely install the new operating system.įirst of all, you'll want to make sure you have a Mac that can run macOS Catalina. (Image credit: Apple) How to fix macOS Big Sur install problems There are several possible reasons why the macOS is having issues installing. If you are having this issue, try starting your Mac in Safe Mode (hold down Shift on the keyboard while it boots), then try downloading and installing macOS Big Sur again. In addition, there’s been a lot of complaints regarding the download stopping, and the system throwing up a "gateway timed out" or "bad gateway" error. How to fix "gateway timed out" error when downloading macOS Big Sur
You may be able to restart the download from there.įinally, try logging out of the Store to see if that restarts the download. Delete them, then reboot your Mac and try to download macOS Big Sur again.Īnd, if that doesn’t work, try opening the App Store and clicking ‘View My Account’ to see if there is anything in the ‘Unfinished Downloads’ section. If you’re still having problems downloading macOS Big Sur, try to find the partially-downloaded macOS 11 files and a file named ‘Install macOS 11’ on your hard drive. It may also be worth switching from a Wi-Fi connection to an Ethernet cable, to ensure your internet connection is as reliable as possible. If you're running low, open up the Apple menu, click 'About this Mac' then go to Storage > Manage and free up some disk space there. To make sure you do, open up the Apple menu and click on 'About This Mac.' Select 'Storage' then check to make sure you have enough space on your hard drive. Typically, a macOS download fails if you do not have enough storage space available on your Mac.
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If it has a green dot, then there's no issue, but other colors suggest there's a problem with Apple delivering the update.Īs you can see from the screenshot above, there had been issues with the software update at the time of writing, which have since been resolved.Īnother reason could be that you simply do not have enough space on your computer. There should be a section labelled 'macOS Software Update'.
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